Cancellation Policy
Clear terms for canceling or rescheduling services
Last updated: June 9, 2026
1. Free Consultation Cancellation
Our free 15-minute consultations are designed to help you understand how we can assist with your PhD journey.
| Cancellation Time | Cancellation Fee | Rescheduling Allowed? |
|---|---|---|
| 2+ hours before scheduled time | No fee | Yes |
| Less than 2 hours before | No fee (but missed slot) | Subject to availability |
| No-show (did not attend) | No fee (slot forfeited) | Must rebook |
We understand that schedules change. Please notify us at least 2 hours in advance if you need to reschedule your free consultation.
2. Paid Consultation Cancellation (Interview Prep, Strategy Sessions)
| Cancellation Time | Refund Amount | Rescheduling Allowed? |
|---|---|---|
| 48+ hours before scheduled time | 100% refund or free reschedule | Yes |
| 24-48 hours before scheduled time | 50% refund | Yes (one-time) |
| 12-24 hours before scheduled time | 25% refund | Limited |
| Less than 12 hours before | No refund | No |
| No-show (did not attend) | No refund | No |
3. Project Cancellation (SOP Writing, Research Support, etc.)
You may cancel a project at any time. Refunds are calculated based on the amount of work completed at the time of cancellation.
| Work Completed | Refund Percentage | Example (₹5,000 Service) |
|---|---|---|
| 0% (No work started) | 100% refund | ₹5,000 refunded |
| 1-25% completed | 75% refund | ₹3,750 refunded |
| 26-50% completed | 50% refund | ₹2,500 refunded |
| 51-75% completed | 25% refund | ₹1,250 refunded |
| 76-99% completed | 10% refund | ₹500 refunded |
| 100% completed & delivered | 0% (use revision policy) | ₹0 refunded |
Work completed is determined by our project management system and communicated to you upon cancellation request.
4. Subscription/Membership Cancellation
For any subscription-based services or membership plans (if applicable):
- Cancellation Notice: 7 days written notice required
- Prorated Refund: Refund for unused portion of subscription
- Cancellation Effective: End of current billing cycle
- No Partial Month Refunds: For monthly subscriptions
Currently, we do not offer subscription-based services. This section will be updated if subscriptions are introduced.
5. How to Cancel a Service
To cancel any service, please follow these steps:
Email Us
Send cancellation request to info@adpublications.org
Include Details
Order ID, service name, and reason for cancellation
Confirmation
We will confirm cancellation within 24 hours
Refund Processing
Refund processed within 5-7 business days if applicable
6. Rescheduling Policy
We understand that schedules change. Here's our rescheduling policy:
- Free Consultations: Unlimited rescheduling with 2+ hours notice
- Paid Consultations: One free reschedule with 24+ hours notice; subsequent reschedules incur 25% fee
- Project Deliverables: No rescheduling applicable (deliverables have fixed timelines)
- How to Reschedule: Email us with your preferred new date/time
7. No-Show Policy
A "no-show" occurs when you do not attend a scheduled consultation or call without prior cancellation notice.
- Free Consultation No-Show: Consultation slot forfeited; must rebook
- Paid Consultation No-Show: No refund; session considered delivered
- Project Meeting No-Show: May delay project timeline; rescheduling fee may apply
- Consecutive No-Shows: May result in service termination
8. Cancellation by AD Publications
We reserve the right to cancel services under the following circumstances:
- Client Violation: Violation of our Terms & Conditions or Code of Ethics
- Plagiarism: Submission of plagiarized or fraudulent materials
- Harassment: Abusive or harassing behavior toward our staff
- Non-Payment: Failure to pay fees as agreed
- Unavailability: No suitable expert available for your specific field
In such cases, refunds, if any, will be determined based on work completed and the nature of the violation.
9. Force Majeure Cancellations
If a service cannot be delivered due to circumstances beyond our control (natural disasters, technical failures, etc.), we will notify you promptly. Options include:
- Reschedule the service at no additional cost
- Partial refund based on work completed
- Credit toward future services
10. Contact Information
For questions about this Cancellation Policy or to request a cancellation:
- Email: info@adpublications.org
- Phone: +91-7665235235
- Cancellation Subject Line: "CANCELLATION REQUEST - [Your Name] - [Order ID]"
Related Policies
Need to Cancel or Reschedule?
Contact us as soon as possible to avoid cancellation fees.
Or email us: info@adpublications.org